CURRENT OPPORTUNITIES - @ HIGH GROUND

Are you looking for a ground-floor opportunity with a fast-growing company in the heavy equipment industry — where your leadership will directly shape the future of the business? At High Ground Equipment, we sell and support Environmental Material Processing Equipment from Terex-Finlay, CBI, Ecotec, and Green-Tec — the heavy-duty machines that power industries like construction, recycling, forestry, and aggregate processing.

From our facility in Plaistow, NH, we provide equipment rentals, sales, and comprehensive parts and service support to customers across New England. In this role, you won’t just manage operations — you’ll lead the team that keeps New England’s toughest industries running and have a direct hand in building the systems, culture, and results that will drive our company’s growth.

High Ground Equipment is in a growth phase, expanding its market share and building the team that will take the company to the next level. This is your chance to shape that future and grow with us.

Position Overview

High Ground Equipment is seeking an Operations Manager with a strong background in Parts & Service Management to oversee our operations and lead the company into its next stage of growth. This individual will be responsible for running day-to-day business operations — with a primary focus on service excellence, parts availability, and customer satisfaction — while collaborating directly with the President of the company to set strategic direction.

This role carries full P&L accountability, requiring a leader who can balance operational excellence with financial performance and long-term growth.

We are open to candidates with traditional service management experience as well as early-career talent who bring a strong entrepreneurial mindset, leadership potential, and a willingness to grow into the role as the company scales. This is a builder’s role — perfect for someone who thrives in a less-structured environment, where your decisions and ideas will directly shape how the business operates.

Key Responsibilities

• Lead & Manage Operations: Oversee all parts and service department activities, ensuring timely scheduling, efficient workflows, and exceptional customer communication.
• Shape Company Culture: Work directly with the President to set the tone for company values, accountability, and a high-performance environment.
• Strategic Leadership: Collaborate with ownership on long-term strategies for growth, service excellence, and customer retention.
• Define & Deliver Results: Take ownership of key success metrics such as service revenue growth, parts margin, customer satisfaction scores, equipment uptime, and profitability.
• Team Development: Recruit, train, and mentor technicians, parts personnel, and support staff to build a strong, motivated team.
• Customer Satisfaction: Act as the primary point of escalation for customer issues and ensure swift, professional resolution.
• Parts & Service Performance: Monitor KPIs, improve fill rates, reduce downtime, and grow service revenue.
• Warranty & Compliance: Ensure accurate and timely handling of warranty claims in accordance with manufacturer requirements.
• Budget & P&L Oversight: Take full responsibility for company budgets, cost control, and profitability targets.
• Safety & Shop Management: Maintain a safe, clean, and organized facility and service fleet.
• Sales Collaboration: Partner with the sales team to support equipment deliveries, rental fleet readiness, and after-sales follow-up.

Qualifications

Required:

• Bachelor’s degree in business, operations management, engineering, or a related field — or equivalent work experience demonstrating the ability to lead teams and manage complex operations.
• 5+ years of experience in Parts & Service Management within the heavy equipment, construction, or industrial machinery sector — OR demonstrated ability to lead teams, manage budgets, and deliver results in a high-responsibility role.
• Demonstrated P&L responsibility with a track record of improving profitability and managing budgets (or a strong willingness to take on financial accountability early in your career).
• Strong business acumen with experience in process improvement and KPI management.
• Excellent communication, organizational, and problem-solving skills.
• Proficiency with computer systems and business software (Microsoft Office Suite).

Preferred:

• Knowledge of crushing, screening, grinding, chipping, and tree care equipment and their related applications.
• Familiarity with Terex-Finlay, CBI, Ecotec, and Green-Tec equipment lines or comparable brands.
• Mechanical/technical background with the ability to support technicians when needed.
• Entrepreneurial mindset with a track record of taking initiative, building systems, or scaling projects.

Why Join High Ground Equipment?

• Competitive Compensation: $100,000 – $150,000, based on experience.
• Comprehensive Benefits: Health insurance, paid time off, and professional development opportunities.
• Career Impact: A key leadership position where your decisions directly affect company performance.
• Direct Collaboration: Work side-by-side with the President on strategy and company growth.
• Support & Autonomy: The freedom to make decisions, backed by ownership support.
• Innovative Industry: Help lead a company at the forefront of material processing and recycling solutions.

Schedule: Monday – Friday
Work Location: In-person (Plaistow, NH)