High Ground Equipment has a New England dedicated support location at the Terex manufacturing facility in Newton, NH. The Newton location has supplied parts and technical services to users around the world since 1988.
Our proximity to the CBI manufacturing facility and parts warehouse provides access to the world’s largest supply of replacement parts and a staff of engineers and technical experts to complement our own. When a New England customer is in need of parts or services, a High Ground Support Specialist is assigned to ensure prompt attention, quality execution, tracking, and follow-up. When there’s a problem, we respond quickly to get our customer’s machine back in operation.
We’ll understand your request and make sure you get to speak directly to a service team member with the knowledge to help you with your Finlay, CBI or Terex® Ecotec equipment. You’ll get to speak with someone who understands the details of your specific machine. Through expert phone support and Field Service Engineers, we provide comprehensive services to our customers ensuring maximum up-time and productivity. Phone support representatives are ready to walk you through issues so your machine stays up and running.
After your equipment has been delivered or your system has been installed, our team of factory-based certified Field Service Engineers is on standby to provide on-site support anywhere in New England or wherever your machine has been deployed.
Product Safety - Always think safety first.
Establishing and adhering to standardized safety practices minimizes your risk on the job site. Most accidents that include product operation, maintenance, & repair are caused by failure to observe basic safety rules and precautions. Whenever working on or around equipment, keep in mind that your safety is in your hands. At the same time, the safety of your coworkers is in your hands as well. Never operate a machine until you fully understand its capabilities and limitations. Be sure to observe all safety guidelines in the operations and maintenance manuals as well as those provided by local and regional regulatory authorities. Remember that the information in the training videos is not all-inclusive; Mo one, including the manufacturer, can anticipate every potential hazard. The safety guidelines in the videos are designed to supplement your existing training program and do not constitute a complete safety training program.